Terms and conditions

Sales

Payments

Unless agreed otherwise in writing, all payments (except for books and cards – see below) are made through PayPal. These transactions are highly secure and do not require you to have or set up a PayPal account. Theolyn Cortens SoulSchool does not see your payment card details.

When booking anything that is offered for payment by instalments, you have entered into a legally binding agreement with Theolyn Cortens whereby you are responsible for paying all fees agreed. However, if for some reason we are unable to provide the product or service agreed, your fees become refundable.

Books and cards

Books and cards are sold through Amazon. The links on our site will attempt to send you to your nearest Amazon store, where you can pay in your own currency. Otherwise, these products are available from Amazon.co.uk.

Your transaction will be with Amazon, who are responsible for secure payments systems, returns, etc.

The Radiance Programme

Apart from our usual PayPal payment option, we also allow you to make a direct bank transfer to Theolyn Cortens. Which payment method you use is entirely up to you and is negotiated with Theolyn once you have been accepted on the Programme.

Zera Meditation Course

This course is sold in good faith as a means of learning to use Zera Meditation and every effort will be made by Theolyn to ensure you master the technique. No guarantee is made that you will master the technique, as success depends more on your own commitment than anything included in the course.

Zera Meditation is safe for any reasonably healthy adult to undertake and you must make your own decision about whether it is suitable for you to learn. You are responsible for your own physical, mental and spiritual health, and indemnify Theolyn Cortens and her agents from any responsibility, should you feel your health is compromised by practicing Zera Meditation.

Readings

Your privacy is of paramount importance and we take it very seriously. Unless obliged by English Law, we will not give your personal details to any third party. Please read our Privacy Policy for full details.

We are obliged by English Law to state that readings (astrological, Angels Script, or otherwise) are given for entertainment purposes. Theolyn makes no claim to be a qualified counsellor or health professional, she is giving advice in good faith as a sympathetic lay person. You indemnify Theolyn from any losses (material or otherwise) that you may attribute to advice Theolyn has given you in a reading, and you accept that you are responsible for your own actions and beliefs.

If you have asked us to provide you with a recording of a reading given by Theolyn, it will be sent to you using a file transfer service shortly afterwards. The recording will be deleted from our system within a week of sending it to you, unless it appears you have not yet downloaded it, in which case you will be reminded. If you still have not downloaded the recording within four weeks of first sending it to you, it will be deleted from our system without further notice, as we are unable to store large files for clients permanently. While the recording is held by us, it is treated in strict confidence and will not be played or accessed by third parties unless obliged to under English Law.

Retreats

When booking on a retreat, whether or not as part of the Radiance Programme, you are strongly advised to take out appropriate insurance to cover you against any unexpected health or other issues that may prevent you from attending.

There are additional Terms and Conditions that apply for the upcoming Chartres Pilgrimage in Spring 2020. Please click here to read them (opens in a new tab or window).

Your health

When purchasing any products or services from Theolyn Cortens, you are deemed to be of sufficiently good physical, emotional, mental and spiritual health to use those products or services. You also indemnify Theolyn Cortens from all responsibility pertaining to any physical, emotional, mental or spiritual issues you may experience and attribute to her products or services.

Returns and cancellations

Books and cards

If you wish to return your purchase of books or cards, you can do this through Amazon. They have a very good system for printing out mail labels and money is usually refunded to you very quickly (although this may not always include shipping). Any problems should be referred to Amazon for resolution.

The Radiance Programme

We try to make it very clear what the Radiance Programme about and what it involves. Your place on the Programme is only given after you have made an application and we have reviewed it, which may include a phone or Skype call with you. Your place will also include accommodation fees for which we become liable, once you have decided to do the Programme. For these reasons we do not normally give refunds for the Radiance Programme.

It is especially important to note that if you are paying by instalments, you remain committed to completing all of your payments until the full fee is paid, unless any refund is agreed with us in writing.

If you do have doubts about continuing the Programme, please contact us as soon as possible. We will look at your reasons for asking for a refund and will be sympathetic where possible.

Zera Meditation

Once you have paid for the Zera Meditation Course, you are deemed to be a student on the course.  If you do have doubts about continuing the course and want to discontinue, please contact us as soon as possible. We will look at your reasons for asking for a refund and will be sympathetic where possible. Any decision about refunds is entirely at the discretion of Theolyn Cortens SoulSchool and, once communicated to you, is deemed final.

Your consumer rights

Your consumer rights remain unaffected and all disputes are subject to English Law.